Tradecloud API v2 manual
  • Introduction
    • Welcome
      • Checklist
      • Support
    • API
      • Rules
      • Requests
      • JSON versus XML
      • Environments
      • Standards
      • Compatibility
      • Tools
        • Swagger UI
        • Postman
        • .NET SDK
      • Webhook versus polling
        • Polling usage
        • Polling echo
      • Delivery schedule
    • Security
      • Security overview
      • Authentication
      • Authorization
      • Encryption
      • Document storage
  • Guide
    • 1. Getting an Account
    • 2. Sending your first order
      • Option A: Sending a Delivery Schedule per order line
      • Option B: Sending a Single Delivery per order line
  • Processes
    • Forecasts
      • Issue a new forecast
      • Issue a new Slimstock forecast
    • Orders
      • Buyer order process
        • Issue a new order
          • Delivery schedule
          • Indicators
          • No delivery expected
          • Propose when accepted
          • Attach a document to an order
          • Choose attach document API
        • Update an existing order
        • Receive an order response
          • Download a document attached to an order response
          • Single delivery order response
        • Receive goods
        • Complete an order
        • Reopen an order
        • Cancel an order
      • Supplier order process
        • Receive an order
          • Download a document attached to an order
          • Single delivery order
        • Send order response
          • Attach a document to an order response
        • Reopen an order
        • Cancel an order
    • Shipments
      • Supplier shipment process
        • Send despatch advice
      • Buyer shipment process
        • Receive a shipment event
          • Download a document attached to a shipment
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  1. Processes
  2. Orders
  3. Supplier order process

Reopen an order

How to request the buyer to reopen an order or line

PreviousAttach a document to an order responseNextCancel an order

Last updated 3 years ago

This feature is under development and API and documentation may change.

If an order line is confirmed (both parties agreed on the delivery of goods) then the supplier should request to reopen the line. Tradecloud will create a line level reopen workflow task which the buyer can approve or reject.

When the supplier sends an order response update with responded delivery schedule and prices NOT equal to the confirmed delivery schedule and prices, Tradecloud will automatically create line level reopen workflow task for the supplier. When possible provide the supplier line reasonfield.

You may update an reopen request which is in progress, by sending an order response update again.

This is a request to the buyer to reopen an already confirmed order line.

The buyer has to approve the reopen request before Tradecloud accepts it.

You cannot reopen a Completed or Cancelled line

An order line having process status Confirmed will become InProgress

Send order response