Reopen an order
How to request the buyer to reopen an order or line
This feature is under development and API and documentation may change.
If an order line is confirmed (both parties agreed on the delivery of goods) then the supplier should request to reopen
the line. Tradecloud will create a line level reopen workflow task which the buyer can approve or reject.
When the supplier sends an order response update with responded delivery schedule
and prices
NOT equal to the confirmed delivery schedule
and prices
, Tradecloud will automatically create line level reopen workflow task for the supplier. When possible provide the supplier line reason
field.
You may update an reopen request which is in progress, by sending an order response update again.
This is a request to the buyer to reopen an already confirmed order line.
The buyer has to approve the reopen request before Tradecloud accepts it.
You cannot reopen a Completed
or Cancelled
line
An order line having process status Confirmed
will become InProgress
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