Reopen an order

How to request the buyer to reopen an order or line

This feature is under development and API and documentation may change.

If an order line is confirmed (both parties agreed on the delivery of goods) then the supplier should request to reopen the line. Tradecloud will create a line level reopen workflow task which the buyer can approve or reject.

When the supplier sends an order response update with responded delivery schedule and prices NOT equal to the confirmed delivery schedule and prices, Tradecloud will automatically create line level reopen workflow task for the supplier. When possible provide the supplier line reasonfield.

You may update an reopen request which is in progress, by sending an order response update again.

Send order response

This is a request to the buyer to reopen an already confirmed order line.

The buyer has to approve the reopen request before Tradecloud accepts it.

You cannot reopen a Completed or Cancelled line

An order line having process status Confirmed will become InProgress