Cancel an order

How to request the supplier to cancel an order or line

Cancel an order line in Tradecloud when it is cancelled at the buyer.

• Issued, In Progress, Rejected and Confirmed lines will become Cancelled immediately

• Completed lines cannot be cancelled

• Cancelled lines cannot be cancelled again

Single delivery behavior:

When using the single delivery per order line feature, cancellation works differently depending on whether you're cancelling all order lines or an individual line:

• When all primary and related split lines are cancelled; the primary order line will become cancelled.

• When an individual order line is cancelled; Tradecloud will remove the individual line from the orginal line's delivery schedule.

Cancelling by resending an order using the /order endpoint

You can cancel the order or line by setting indicators.cancelled on either order or line level and updating the order using the Send order endpoint:

Update an existing order

If you provide a cancelled indicator on order level, ONLY the lines provided in this order message will be cancelled.

If you also provide a cancelled indicator on line level, it has precedence over the order level cancelled indicator.

Cancelling by resending the order without the cancelled line using the /order endpoint

When your ERP system cannot cancel a line, but instead removes a line from the order, you can still cancel an order line by setting the indicators.cancelLineWhenMissing on order level and updating the order WITHOUT including the cancelled line using the Send order endpoint:

Update an existing order

You can cancel a full order (all the lines) by setting the indicators.cancelLineWhenMissing on order level and updating the order WITHOUT any lines.

Cancelling by sending the cancelled indicator using the /order/indicators endpoint

You can cancel the order or line by setting indicators.cancelled on either order or line level, using the Send order indicators endpoint to send the cancelled indicator to Tradecloud.

The /order/indicators endpoint is not supported when using the single delivery feature. Let support know when you need this endpoint for single delivery.

If you provide a cancelled indicator on order level, ALL the lines in the order will be cancelled.

If you also provide a cancelled indicator on line level, it has precedence over the order level cancelled indicator.