Cancel an order

How to request the supplier to cancel an order or line

Cancel an order line in Tradecloud when it is cancelled at the buyer.

  • Issued, In Progress, Rejected and Confirmed lines will become Cancelled immediately (without request)

  • Completed lines cannot be cancelled

  • Cancelled lines cannot be cancelled again

When using the single delivery per order line feature, the cancelled indicator is only supported for the first order line of each item number. The other lines with the same item number will also be cancelled together with the first line.

Cancelling by resending an order using the /order API

You can cancel the order or line by setting indicators.cancelled on either order or line level and updating the order using the Send order endpoint:

Update an existing order

If you provide a cancelled indicator on order level, ONLY the lines provided in this order message will be cancelled.

If you also provide a cancelled indicator on line level, it has precedence over the order level cancelled indicator.

Cancelling by resending the order without the cancelled line using the /order API

When your ERP system cannot cancel a line, but instead removes a line from the order, you can still cancel an order line by setting the indicators.cancelLineWhenMissing on order level and updating the order WITHOUT including the cancelled line using the Send order endpoint:

Update an existing order

You can cancel a full order (all the lines) by setting the indicators.cancelLineWhenMissing on order level and updating the order WITHOUT any lines.

Cancelling by sending the cancelled indicator using the /order/indicators API

You can cancel the order or line by setting indicators.cancelled on either order or line level, using the Send order indicators endpoint to send the cancelled indicator to Tradecloud.

If you provide a cancelled indicator on order level, ALL the lines in the order will be cancelled.

If you also provide a cancelled indicator on line level, it has precedence over the order level cancelled indicator.

When sending order indicators the provided purchase order number will be verified.

Last updated