Tradecloud API v2 manual
  • Introduction
    • Welcome
      • Checklist
      • Support
    • API
      • Rules
      • Requests
      • JSON versus XML
      • Environments
      • Standards
      • Compatibility
      • Tools
        • Swagger UI
        • Postman
        • .NET SDK
      • Webhook versus polling
        • Polling usage
        • Polling echo
      • Delivery schedule
    • Security
      • Security overview
      • Authentication
      • Authorization
      • Encryption
      • Document storage
  • Guide
    • 1. Getting an Account
    • 2. Sending your first order
      • Option A: Sending a Delivery Schedule per order line
      • Option B: Sending a Single Delivery per order line
  • Processes
    • Forecasts
      • Issue a new forecast
      • Issue a new Slimstock forecast
    • Orders
      • Buyer order process
        • Issue a new order
          • Delivery schedule
          • Indicators
          • No delivery expected
          • Propose when accepted
          • Attach a document to an order
          • Choose attach document API
        • Update an existing order
        • Receive an order response
          • Download a document attached to an order response
          • Single delivery order response
        • Receive goods
        • Complete an order
        • Reopen an order
        • Cancel an order
      • Supplier order process
        • Receive an order
          • Download a document attached to an order
          • Single delivery order
        • Send order response
          • Attach a document to an order response
        • Reopen an order
        • Cancel an order
    • Shipments
      • Supplier shipment process
        • Send despatch advice
      • Buyer shipment process
        • Receive a shipment event
          • Download a document attached to a shipment
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  1. Processes
  2. Orders
  3. Supplier order process

Cancel an order

How to request the buyer to cancel an order or line

PreviousReopen an orderNextShipments

Last updated 3 years ago

This feature is planned and API and documentation may change.

If a purchase order line is Issued or In Progress the supplier may reject the line.

If a line is Confirmed (both parties agreed on the delivery of goods) then the supplier should request to cancel the line.

The supplier can request to cancel by setting indicators.cancelon either order or line level, when possible provide the reasonfield on line level and send an order response update.

This is a request to the buyer to cancel an order or line.

The buyer has to approve the cancel request before Tradecloud accepts it.

You cannot cancel an Issued, In Progress, Rejected, Cancelled orCompleted line

Order lines having process statusConfirmed will become Cancelled

Send order response