Cancel an order

How to request the buyer to cancel an order or line

This feature is planned and API and documentation may change.
If a purchase order line is Issued or In Progress the supplier may reject the line.
If a line is Confirmed (both parties agreed on the delivery of goods) then the supplier should request to cancel the line.
The supplier can request to cancel by setting indicators.cancelon either order or line level, when possible provide the reasonfield on line level and send an order response update.
Send order response
This is a request to the buyer to cancel an order or line.
The buyer has to approve the cancel request before Tradecloud accepts it.
You cannot cancel an Issued, In Progress, Rejected, Cancelled orCompleted line
Order lines having process statusConfirmed will become Cancelled

Reopen an order

Next - Processes

Shipments

Last modified 1yr ago