Tradecloud API v2 manual
  • Introduction
    • Welcome
      • Checklist
      • Support
    • API
      • Rules
      • Requests
      • JSON versus XML
      • Environments
      • Standards
      • Compatibility
      • Tools
        • Swagger UI
        • Postman
        • .NET SDK
      • Webhook versus polling
        • Polling usage
        • Polling echo
      • Delivery schedule
    • Security
      • Security overview
      • Authentication
      • Authorization
      • Encryption
      • Document storage
  • Guide
    • 1. Getting an Account
    • 2. Sending your first order
      • Option A: Sending a Delivery Schedule per order line
      • Option B: Sending a Single Delivery per order line
  • Processes
    • Forecasts
      • Issue a new forecast
      • Issue a new Slimstock forecast
    • Orders
      • Buyer order process
        • Issue a new order
          • Delivery schedule
          • Indicators
          • No delivery expected
          • Propose when accepted
          • Attach a document to an order
          • Choose attach document API
        • Update an existing order
        • Receive an order response
          • Download a document attached to an order response
          • Single delivery order response
        • Receive goods
        • Complete an order
        • Reopen an order
        • Cancel an order
      • Supplier order process
        • Receive an order
          • Download a document attached to an order
          • Single delivery order
        • Send order response
          • Attach a document to an order response
        • Reopen an order
        • Cancel an order
    • Shipments
      • Supplier shipment process
        • Send despatch advice
      • Buyer shipment process
        • Receive a shipment event
          • Download a document attached to a shipment
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On this page
  • Email support
  • Online support
  1. Introduction
  2. Welcome

Support

API v2 support page.

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Last updated 1 year ago

Email support

If you need any support, please send an email with your question to

API support is best effort, usually you will receive a response within 2 hours with a maximum of 24 hours during working hours in the CE(S)T timezone.

Online support

Plan an online meeting for intensive API support in English or Dutch.

Availability:

Do not book in Intercom, but send an invite to .

We support Microsoft Teams and .

support@tradecloud1.com
https://meet.intercom.com/marcelmatthijs
https://meet.intercom.com/roydebokx
support@tradecloud1.com
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