How to request the supplier to reopen an order line
If an order line is confirmed (buyer and supplier agreed on delivery schedule, prices and related fields), the buyer can reopen it to propose different values. Tradecloud creates a line-level reopen workflow task that the supplier can approve, reject or answer with a proposal.
When you reissue an order line and the requested delivery schedule and prices are not equal to the confirmed delivery schedule and prices, Tradecloud automatically creates a reopen workflow task for the supplier.
When possible, provide the buyer line reason field.
You may change an open reopen request by updating the order line again (same as creating a reopen: new requested values that still differ from confirmed).
Update an existing orderYou can withdraw an open reopen request without waiting for the supplier to approve or reject it.
Send an order update where the requested delivery schedule and prices are equal to the confirmed delivery schedule and prices — i.e. you align your request with what was already agreed before the reopen.
In that case there is nothing left to negotiate: Tradecloud reverts the reopen workflow instead of keeping the line in negotiation. The line can return to process status Confirmed and the line-level inProgressStatus is cleared.
This is not the same as the supplier rejecting the reopen; you are explicitly matching the last confirmed agreement.
Webhook subscribers receive OrderLinesReopenRequestRevertedByBuyer.
This is a request to the supplier to reopen an already confirmed order line.
The supplier has to approve the reopen request before Tradecloud accepts a change that still differs from the confirmed values.
You cannot reopen a Completed or Cancelled line.
An order line with process status Confirmed becomes InProgress when a reopen request is open. See Line process status.
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