Reopen an order

If an order line is confirmed (buyer and supplier agreed on delivery schedule, prices and related fields), the buyer can reopen it to propose different values. Tradecloud creates a line-level reopen workflow task that the supplier can approve, reject or answer with a proposal.

When a reopen request is created

When you reissue an order line and the requested delivery schedule, prices or charge lines are not equal to the confirmed values, Tradecloud automatically creates a reopen workflow task for the supplier.

When possible, provide the buyer line reason field.

Update a reopen request that is in progress

You may change an open reopen request by updating the order line again (same as creating a reopen: new requested values that still differ from confirmed).

Update an existing orderHow to update an existing purchase order as a buyer

Revert a reopen request

You can withdraw an open reopen request without waiting for the supplier to approve or reject it.

Send an order update where the requested delivery schedule, prices and charge lines are equal to the confirmed values: you align your request with what was already agreed before the reopen.

In that case there is nothing left to negotiate: Tradecloud reverts the reopen workflow instead of keeping the line in negotiation. The line can return to process status Confirmed and the line-level inProgressStatus is cleared.

This is not the same as the supplier rejecting the reopen; you are explicitly matching the last confirmed agreement.

Webhook subscribers receive OrderLinesReopenRequestRevertedByBuyer.

Caution

This is a request to the supplier to reopen an already confirmed order line.

The supplier has to approve the reopen request before Tradecloud accepts a change that still differs from the confirmed values.

Caution

You cannot reopen a Completed or Cancelled line directly. Reverting a previously confirmed line with changed agreed prices, delivery schedule or charge lines creates a buyer reopen request when the line has no open shipment reschedule request: set completed=false or cancelled=false on the line using the /order endpoint (or /order/single-delivery). An open shipment reschedule request leaves a cancelled line Cancelled, and rejects the update of a completed line, so that line stays Completed. See Revert completion and Revert cancellation.

Note

An order line with process status Confirmed becomes InProgress when a reopen request is open. See Line process status.